Return Policy

RETURN POLICY EFFECTIVE 12/10/2012


•In order to get a Return Merchandise Authorization number (RMA) you must send an email with your name, address, phone number, order date and reason for returning to - sales@mtnviewnursery.com
•Returns are only available 10 days after the product has been received
•Damaged and missing merchandise must be reported within 7 days of delivery
•Returns must be shipped to our warehouse no more than 10 days after you receive your RMA number from Mountain View Nursery and Landscaping, LLC
•14 days after your RMA number is sent, your return number is no longer valid and your return will not be accepted
•Mountain View Nursery and Landscaping, LLC does not pre-pay for shipping back to our warehouse. We will issue a credit for shipping to your credit card once we receive and inspect the return
•If an item is deemed defective, we will replace it or offer a store credit for the amount of the item
•Returns must be received undamaged and in the original packaging in re-sellable condition
•Refunds will be issued to the purchaser in the original form of payment
•All delivery refusals, replacement refusals, and non-defective returns are subject to a 20% restocking fee
•Refunds include the purchase price and tax (if applicable)
•Shipping and handling charges are not refundable
•Merchandise damaged due to shipping must be reported immediately so a claim can be filed with the shipping company
Unfortunately if your item breaks down after the return period from normal use you will not be able to return it. Most items have a manufacturer's warranty that will follow our return period. You will need to contact them if appropriate. We cannot accept returned items after our return period since we do not know if the product was used according to manufacturer's specifications.

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